Updated 13 November 2026
Refund policy
We offer a 7-day money-back guarantee. If our product isn't right for you, contact us within 7 days of buying and we'll give your money back.
1. Who can get a refund
You can get a full refund if you ask within 7 days of the payment date on your receipt. You don't need to give a reason.
2. How to ask
Contact us by email hello@arkibdigital.com or WhatsApp 016-620 9028. Include your order number (for example AD-100001) or the email you bought with.
3. When your money comes back
We process refunds within 3 working days of your request. The money goes back the way you paid (card, FPX bank account or GrabPay). Depending on your bank, it usually arrives within 5 to 10 working days.
4. Access after a refund
Once refunded, access to the products in that order ends. Please delete any PDF copies you downloaded.
5. After 7 days
After the 7 days, we don't offer refunds unless the law requires one, for example if the product is faulty or not as described and we can't fix it.
6. Misuse
We may refuse a refund if someone repeatedly buys and refunds the same product.
7. Chargebacks and disputes
Please contact us before complaining to your bank. Most problems can be fixed quickly. Access to the product is paused while a dispute with your bank is open.